Resolve is designed to be integrated at the organizational level within Microsoft Teams, allowing any employee to report incidents through the platform. While all users automatically get access as free requesters, the extension must be configured through Teams Admin Center to enable it organization-wide. This guide details the process of implementing and configuring Resolve as an application in Microsoft Teams for your entire organization.

Initial Installation and Setup of Resolve in Your Organization

To enable Resolve, first configure your organization by following these steps:

1. Prerequisite: Have an administrator account in your organization.
2. From Microsoft Teams:
   • Go to the 'Apps' section
   • Search for 'resolve' in the Apps store
   • Click 'Add' to install
   
3. Once installed, open the application and follow the initial setup wizard. During this process, you will need to grant the necessary permissions for Resolve to operate in your organization.

Enabling Resolve Organization-wide

After configuring your organization in Resolve, you can enable the extension organization-wide, allowing any user to report incidents through Teams. Follow these steps:

1. Open Microsoft Teams admin center
2. Navigate to Teams Apps > Manage apps
3. In Manage apps, search for "resolve" in the search box or just go to the App details from this link.

4. From the Resolve App view, go to Users and groups menu
5. Click Install app
6. On the Install to menu, select Everyone followed by Apply to complete the installation

Optionally, you can add Resolve to Pinned apps to display it in the app bar at your preferred position for the whole organization.

1. Navigate to Teams Apps > Setup policies
2. In App setup policies, open the default policy: Global (Org-wide default), which applies to the majority of users in your organization
3. Click on Add apps and search for "resolve"
4. Then add the app and drag it to your preferred position
5. Once finished, click Save to apply the policy changes.

Anyone in your organization will now see the Resolve app in the Teams app bar, giving every employee instant access to report incidents directly from Microsoft Teams.