Resolve is designed to be integrated at the organizational level within Microsoft Teams, allowing any employee to report incidents through the platform. While all users automatically get access as free requesters, the extension must be configured through Teams Admin Center to enable it organization-wide. This guide details the process of implementing and configuring Resolve as an application in Microsoft Teams for your entire organization.

Initial Installation and Setup of Resolve in Your Organization

To enable Resolve, first configure your organization by following these steps:

1. Prerequisite: Have an administrator account in your organization.
2. From Microsoft Teams:
   • Go to 'Apps' section
   • Search for 'resolve' in the Apps store
   • Click 'Add' to install
   
3. Once installed, open the application and follow the initial setup wizard. During this process, you will need to grant the necessary permissions for Resolve to operate in your organization.

Enabling Resolve Organization-wide

After configuring your organization in Resolve, you can enable the extension organization-wide, allowing any user to report incidents through Teams. Follow these steps:

1. Open Microsoft Teams admin center
2. Navigate to Teams Apps > Setup policies
3. In App setup policies, open the default policy: Global (Org-wide default), which applies to the majority of users in your organization

4. Go to Installed apps section
5. Click +Add Apps
6. Search for "resolve" in the search box
7. Click Select followed by Add to include it in the Global policy
8. Click Save to apply the policy changes and add Resolve to users' Teams personal environment

Optionally, you can add Resolve to Pinned apps to display it in the app bar at your preferred position.

Once finished, click Save to apply the policy changes. All users in your organization will now have access to the Resolve extension.