Next-level AI incident management, natively in
Microsoft Teams
Get it on Microsoft Teams
Seamless Teams
Integration
Native Teams Experience
Work where you already are. Resolve integrates directly into your Microsoft Teams interface, eliminating the need to switch between applications and ensuring a seamless workflow.
Real-Time Collaboration
Collaborate on incidents instantly with your team. Share updates, assign tasks, and resolve issues together, all within your familiar Teams environment.
Instant Notifications
Stay informed without disruption. Receive real-time Teams notifications for new incidents, updates, and resolutions, keeping you connected and responsive at all times.
Accelerate Incident Resolution
Transform your incident management with AI-powered intelligence
Intelligent Incident Processing
Resolve's advanced AI technology identifies, categorizes, prioritizes, and classifies incidents based on severity, impact, and organizational context, ensuring critical issues receive immediate attention.
Smart Incident Assignment
Resolve's intelligent algorithms match incidents to the most suitable team and incident responder based on skills, expertise, and current workload, streamlining the resolution process.
Frequently Asked Questions
Resolve supports most industries, including:
- Information Technology (IT)
- Manufacturing
- Healthcare and Hospitals
- Banking and Financial Services
- Retail
- Logistics and Transportation
- Telecommunications
- Education
- Energy and Utilities
- Government and Public Sector
- Construction and Real Estate
- Automotive
- Aerospace
- Pharmaceutical
- Hospitality and Tourism
Resolve offers:
- Unlimited free users for reporting and tracking incidents within Microsoft Teams.
- Monthly subscription charges apply only for Incident Responder.
For detailed pricing and to view our different plans, please visit our pricing session
We take your data security very seriously. Here's a quick overview of our data protection measures:
- File Attachments: Stored exclusively in your organization's Microsoft 365 account. Resolve doesn't access these files directly.
- Incident Data: Stored on Google Cloud servers in the US, protected by stringent security measures and compliant with US data protection laws.
- AI Processing: We use enterprise-grade AI services (including Claude by Anthropic) that follow strict privacy protocols and do not store or use your data for training purposes.
- Data Encryption: All data is encrypted both in transit and at rest.
- Compliance: We adhere to major international data protection regulations and industry-standard security protocols.
- Private Cloud Options: We're exploring private cloud solutions for organizations with specific data sovereignty requirements.
Your data's security is our top priority, and we continuously update our measures to protect against evolving threats.
Yes, absolutely! Resolve integrates cutting-edge AI technology to deliver intelligent incident management.
- Enterprise-grade AI integration with privacy-focused providers
- Powered by advanced Natural Language Processing (NLP) for superior text understanding
- Capable of intelligent issue classification and team assignment with enhanced accuracy
- Continuously optimized to adapt to your organization's specific needs and patterns
Our AI goes beyond simple text processing. It understands the context of your industry and organization, providing truly intelligent incident management that streamlines your operations and enhances team productivity while maintaining the highest standards of data privacy and security.
Plan &
Price
Start free today, no credit card required
Free
Perfect for small teams getting started with incident management in Teams
$0
Forever
- Up to 3 incident responders
- Unlimited users for incident reporting
- Unlimited incident handling
- Team collaboration tools
Business
Scale your incident response team as you grow
$15/$10
per responder/month
- First 3 incident responders free
- Unlimited incident responders with tiered pricing:
- 4th-10th responders: $15/each
- 11th+ responders: $10/each
- Unlimited users for incident reporting
- Unlimited incident handling
- Team collaboration tools
- Priority support
Have any questions?
Feel free to contact us at contact@knbases.com if you have any question, we will be happy to assist you.
Guidelines
Installation Guide: Resolve for Microsoft Teams Organization-wide
A step-by-step guide for deploying Resolve in Microsoft Teams across your organization, enabling all employees to submit incident reports
Read the full guideline
Setting Up Response Teams
Learn how to configure and manage Response Teams in Resolve for efficient incident assignment
Read the full guideline
Out-of-Office Management for Response Teams
Configure how Resolve handles incident assignment when team members are unavailable using Microsoft 365 out-of-office status
Read the full guideline
