Work where you already are. Resolve integrates directly into your Microsoft Teams interface, eliminating the need to switch between applications and ensuring a seamless workflow.
Work on incidents together with your team. Share updates, assign tasks, and get real-time Teams notifications for new incidents, changes, and resolutions, so everyone stays in the loop without leaving Teams.
Reassign, change priority, start a group chat, or open a Jira issue, right from the incident.
Link any incident to a new or existing Jira task, story, bug or epic. The issue includes the AI summary and a link back to the incident.
Smarter incident management, powered by AI
Before a new incident is created, Resolve's AI scans for similar open cases you can subscribe to, and surfaces related playbooks that may help you resolve the issue on your own — reducing ticket volume and getting you to a solution faster.
Once submitted, Resolve's AI automatically summarizes the incident, determines whether it's an incident or a service request, classifies it with the right tags, and assigns a priority based on severity and organizational context — so critical issues always get immediate attention.
Resolve automatically routes each incident to the most suitable team based on expertise, then assigns the right responder based on skills and current workload — eliminating manual handoffs and accelerating resolution.
Track every incident from one live dashboard. Filter by team, priority, status, or type, and see active cases, resolution times, and volumes at a glance.
Resolve groups similar incidents by vendor, root cause, location, or impact, and explains each cluster with AI, so your team fixes patterns, not just tickets.
Just ask @resolve in Copilot. Report incidents, check what’s open, track your team’s KPIs, and find similar past cases without leaving the conversation.
Yes. When you set up your organization you pick your industry, and Resolve automatically generates the tags, response team profiles and incident categories that fit it, so you start with a setup that makes sense from day one.
Supported industries include IT, manufacturing, healthcare, banking and financial services, retail, logistics, telecommunications, education, energy, government, construction and real estate, automotive, aerospace, pharmaceutical, and hospitality.
Don't see yours? Write to us at contact@knbases.com.
See the pricing section for details.
No servers or downloads. Resolve is a Microsoft Teams app:
Follow the step-by-step installation guide.
You create response teams and describe each one with its member roles and responsibilities, the kinds of incidents the team takes care of. When a new incident comes in, Resolve's AI matches it against those roles and responsibilities to route it to the right team, then assigns a responder based on skills and current workload.
You stay in control: auto-assignment can be turned off per team, each team can choose to skip members who are out of office, and any incident can be reassigned in one click.
AI suggests, people decide. AI-generated content is clearly labeled, and everything can be reviewed and changed.
Price
Start free today, no credit card required
Perfect for small teams getting started with incident management in Teams
$0
Forever
Scale your incident response team as you grow
$15/$10
per responder/month
Feel free to contact us at contact@knbases.com if you have any question, we will be happy to assist you.
A step-by-step guide for deploying Resolve in Microsoft Teams across your organization, enabling all employees to submit incident reports
Read the full guideline
Learn how to configure and manage Response Teams in Resolve for efficient incident assignment
Read the full guideline
Resolve now automatically analyzes your incidents and groups them into similarity clusters
Read the full product update
Configure how Resolve handles incident assignment when team members are unavailable using Microsoft 365 out-of-office status
Read the full guideline
Microsoft Teams is where employees naturally report issues — in chats, group conversations, or meetings. It's fast, familiar, and great for collaboration. The challenge is bridging the gap between these informal conversations and formal incident management.
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