Seamless Teams Integration Border

Native Teams Experience

Work where you already are. Resolve integrates directly into your Microsoft Teams interface, eliminating the need to switch between applications and ensuring a seamless workflow.

Real-Time Collaboration

Collaborate on incidents instantly with your team. Share updates, assign tasks, and resolve issues together, all within your familiar Teams environment.

Instant Notifications

Stay informed without disruption. Receive real-time Teams notifications for new incidents, updates, and resolutions, keeping you connected and responsive at all times.

Accelerate Incident Resolution

Transform your incident management with AI-powered intelligence

Intelligent Incident Processing

Resolve's built in-house AI identifies, categorizes, prioritizes, and classifies incidents based on severity, impact, and organizational context, ensuring critical issues receive immediate attention.

Smart Incident Assignment

Resolve's algorithms intelligently match incidents to the most suitable teams and technicians based on skills, expertise, and current workload, streamlining the resolution process.

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Frequently Asked Questions

Resolve supports most industries, including:

  • Information Technology (IT)
  • Manufacturing
  • Healthcare and Hospitals
  • Banking and Financial Services
  • Retail
  • Logistics and Transportation
  • Telecommunications
  • Education
  • Energy and Utilities
  • Government and Public Sector
  • Construction and Real Estate
  • Automotive
  • Aerospace
  • Pharmaceutical
  • Hospitality and Tourism
Don't see your industry listed? Contact us at contact@knbases.com. We're constantly expanding our coverage to meet diverse organizational needs. It is important to target the right industry, since Resolve automatically generates industry-specific tags, work team profiles and incident categories tailored to the selected industry when configured.

Resolve offers:

  • Unlimited free users for reporting and tracking incidents within Microsoft Teams.
  • Monthly subscription charges apply only for technician users. Technicians are members of technical teams created to handle and resolve inidents/requests.

For detailed pricing and to view our different plans, please visit our pricing session

We take your data security very seriously. Here's a quick overview of our data protection measures:

  • File Attachments: Stored exclusively in your organization's Microsoft 365 account. Resolve doesn't access these files directly.
  • Incident Data: Stored on Google Cloud servers in the US, protected by stringent security measures and compliant with US data protection laws.
  • Data Encryption: All data is encrypted both in transit and at rest.
  • Compliance: We adhere to major international data protection regulations and industry-standard security protocols.
  • Private Cloud Options: We're exploring private cloud solutions for organizations with specific data sovereignty requirements.

Your data's security is our top priority, and we continuously update our measures to protect against evolving threats.

Yes, absolutely! Resolve's AI is 100% self-contained, we do not use third-party APIs.

  • Built in-house specifically for incident management
  • Powered by advanced Natural Language Processing (NLP)
  • Capable of intelligent issue classification and team assignment
  • Continuously learning and adapting to your organization's needs

Our AI goes beyond simple text processing. It understands the context of your industry and organization, providing truly intelligent incident management that streamlines your operations and enhances team productivity.

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Plan & Border Price

Start free today, no credit card required

Free

Free for up to 2 technicians

$0
per month

  • 2 technicians maximum
  • Unlimited users for incident reporting
  • Unlimited incident handling
  • Unlimited teams (using same 2 technicians)

Business

Free for up to 2 technicians, then

$15
per technician/month

  • Unlimited technicians
  • Unlimited users for incident reporting
  • Unlimited incident handling
  • Unlimited teams
Have any questions?

If you have any question about the pricing, feel free to contact us at contact@knbases.com, we will be happy to assist you.

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Installation Guide: Resolve for Microsoft Teams Organization-wide

A step-by-step guide for deploying Resolve in Microsoft Teams across your organization, enabling all employees to submit incident reports.

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Setting Up Technician Teams

Learn how to configure and manage teams in Resolve for efficient incident assignment

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